Hotel Chandler New York City, New York City - Reviews, Room Options & Prices 2025

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Key details

About the Hotel

12 E 31St St, New York City, New York, United States of America, 10016

Hotel Chandler, a 4.5-star Beaux Arts hotel located on a quiet block in the Flatiron District, features a lobby with warm gold and brown hues, a library with fireplace, and NYC concierge service with overnight shoeshine.

Modern Room Amenities

The 148 air-conditioned rooms at Hotel Chandler include iPod docking stations, LCD TVs, designer toiletries, and rainfall shower-heads. Rooms feature minibars, in-room safes, and oversize bath towels.

Michelin-Star Dining Experience

Juni, a restaurant from two-time Michelin-starred chef Shaun Haggert, serves contemporary American cuisine in a sophisticated setting. The Chandler Lounge offers morning coffee service and serves as a meeting space.

Fitness and Business

A fitness center with several machines provides exercise options. Business facilities include conference spaces and a business center with limo service.

Central Manhattan Location

The property stands within 0.5 miles of 33rd Street and 28th Street subway stations. Empire State Building, Penn Station, and Macy's are within 0.5 miles.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Superior Queen Room

Max:

2 persons

20 m²

Bed options:

1 King Size Bed

Shower

Air conditioning

room details

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Premium Queen Room

Max:

2 persons

19 m²

Bed options:

1 Double bed

Shower

Air conditioning

room details

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Superior Room

Max:

1 person

16 m²

Bed options:

1 Double bed

Shower

Air conditioning

room details

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Price and Room Availability Calendar

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Getting around

A guide to all available transportation options

City Center

New York City 2.5 mi

Airports

LaGuardia (LGA) 8.9 mi

Teterboro (TEB) 12.3 mi

Train

33rd St1700 ft

Metro stations

33rd Street Station (IRT Lexington Avenue Line)1000 ft

Bus

Bus stop400 ft

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Wi-Fi

Parking

Baggage storage

24-hour services

General

Wi-Fi
Safe deposit box
Elevator

Dining

Restaurant
Bar/ Lounge area

Room features

Free Wi-Fi in rooms
Air conditioning
In-room safe
Mini-bar
Sitting area
Dressing area
Ironing facilities

Media

Flat-screen TV
Telephone
CD player
AM/FM alarm clock

Location

12 E 31St St, New York City, New York, United States of America, 10016

Map view

street view

12 E 31St St, New York City, New York, United States of America, 10016

City landmarks

20 West 34th Street

Empire State Building

3200 ft

Square

Times Square

1.0 mi

Landmark

Rockefeller Center

1.1 mi

Parks

The High Line

1.8 mi

Parks

Bryant Park

3600 ft

30 Rockfeller Plaza Enter on West 50th Street

Top of the Rock

1.1 mi

Parks

Central Park

2.6 mi

Libraries

New York Public Library

2900 ft

Square

Macy's

2200 ft

Church

St. Patrick's Cathedral

1.0 mi

Stadiums

Madison Square Garden

2900 ft

405 Lexington and 42nd St.

Chrysler Building

4200 ft

Parks

Washington Square Park

1.3 mi

Square

Herald Square

2100 ft

175 5th Ave At 23rd St.

Flatiron Building

2600 ft

Museums

Madame Tussauds New York

4900 ft

Museums

The Museum of Modern Art

1.2 mi

Parks

Madison Square Park

2100 ft

Tower

Trump Tower

1.3 mi

121 Wooster St

Bowery

1.8 mi

150 E 36th St # 158

Sniffen Court Historic District

2400 ft

Museums

Rubin Museum of Art

1.1 mi

Museums

The Metropolitan Museum of Art

2.6 mi

Mall

Fifth Avenue

5200 ft

Public Building

United Nations New York

1.2 mi

Market

Union Square

4200 ft

Nearby

New York City

Manhattan Skyline

1100 ft

Libraries

Pierpont Morgan Library

2000 ft

Museums

Museum of Sex

1400 ft

Restaurants

230 Fifth

1400 ft

230 5th Ave Corner 27th

Her Name is Han

100 ft

17 E 31st St

Massoni

100 ft

11 E 31st St Inside the Arlo NoMad Hotel

take31

100 ft

15 E 31st St Between 5th & Madison Ave.

Bella Napoli

200 ft

492 9th Ave

Spoon Table and Bar

700 ft

40 E 33rd St Between Madison and Park Ave

Ravagh Persian Grill

800 ft

11 E 30th St Between 5th Avenue & Madison Avenue

Reviews and Ratings

Feedback from previous guests about their experience.

58%

enjoyed the hotel and would happily stay again

5.8/10

Guest rating

Rooms

6.6

Location

9.2

Service

8.2

Dining

6.4

Rose

United Kingdom, March 2025

6.2/10

My stay at Hotel Chandler was a mixed bag. The boutique atmosphere and cleanliness of the rooms stood out, but I had some serious issues with service and maintenance that detracted from the overall experience. While the staff was friendly and the location was convenient, my experience was marred by an unresolved toilet situation that left a bad impression. Overall, it felt like there were great aspects overshadowed by significant drawbacks. 😕

Rooms

6.0

The room was lovely and impeccably clean, though not as large as expected. However, I encountered a toilet malfunction that took several days to address. My overall comfort was affected despite the elegant decor and quality amenities.

Service

5.0

The front desk staff seemed friendly and eager to help, but my requests regarding the toilet issue went unanswered, which was quite disappointing. This lack of responsiveness overshadowed their otherwise really good attentiveness.

Location

9.0

The location is excellent, being just a stone's throw from the Empire State Building and close to subway stations. I enjoyed being in the heart of Manhattan while still having a relatively quiet room atmosphere.

Dining

7.0

I explored several nearby cafes for breakfast instead of dining at the hotel, as their breakfast options were on the expensive side. However, I appreciated the thoughtful touches like complimentary NY Times delivery.

Facilities

6.0

The hotel had many appealing facilities, such as a cozy reception room with complimentary beverages, but the overall state of maintenance, particularly regarding the plumbing, detracted from what could have been an excellent experience.

Norman

United Kingdom, February 2025

5.2/10

I had a wonderful stay at Hotel Chandler! The staff were genuinely friendly and helpful, making me feel welcome from the moment I arrived. The location was ideal for exploring, being just a short walk from the Empire State Building. However, the breakfast could have been better communicated, as I missed out on ordering the made-to-order options until my last day.

Rooms

8.0

The room was small but elegantly decorated (just what you expect in NYC). It was very clean, with a comfortable bed and quality linens that made for restful nights.

Service

9.0

The service was really good, as the staff were attentive and kind throughout my stay. They always had a smile and were keen to help whenever I had a question.

Location

9.0

The location couldn't be better, being just a quick walk to many attractions and subway stations. It felt like a quiet escape from the hustle and bustle of the city while still being centrally located.

Dining

6.0

The breakfast was decent but could have been better. I didn't realize I could order eggs and pancakes, as the offerings weren’t clearly explained until checkout (which was a bit disappointing).

Facilities

7.0

The hotel had modern amenities and a cozy atmosphere. However, the lack of vending machines and weak coffee in the lobby were minor drawbacks.

Georgia

United Kingdom, January 2025

7.4/10

My stay at Hotel Chandler had its ups and downs. The hotel's location was fantastic, just a short walk from the Empire State Building, allowing easy access to many attractions. However, I found the rooms to be quite small, making it challenging to move around comfortably. The staff was friendly and eager to help, contributing positively to my overall experience. 🌆

Rooms

6.0

The room size was quite small, making it hard to navigate with luggage. However, it was clean and had lovely amenities like Aveda products and Frette linens.

Service

9.0

The staff were really good—always friendly and ready to assist with anything I needed. I felt welcomed throughout my stay.

Location

10.0

The location was perfect, just a couple of blocks from the Empire State Building and easy access to subway stations, making it convenient for sightseeing.

Dining

7.0

While I didn't eat breakfast at the hotel due to higher prices, there were plenty of great delis nearby with delicious options.

Facilities

8.0

The hotel offered great amenities, including complimentary beverages in the lounge and daily newspaper delivery, which I appreciated.

Henry

United Kingdom, November 2024

5.6/10

My stay at Hotel Chandler was a mixed bag. The location was fantastic, just a stone's throw from the Empire State Building, but the room sizes left a lot to be desired. I found the staff to be incredibly helpful, which really elevated the experience, though the small bathroom was a bit of a letdown. Overall, it was a good value for the price, especially in such a central location.

Rooms

6.0

Rooms were on the small side but well laid out. nice decor and very clean.

Service

9.0

The staff were exceptionally friendly and accommodating. went above and beyond to assist me during my stay.

Location

9.0

Perfectly located for sightseeing. close to the subway and many dining options.

Dining

6.0

Breakfast options were pricey, but there were great local delis nearby. which saved us some money.

Facilities

7.0

Valet service was convenient. although the mini bar was a bit of a trap to avoid.

Benjamin

United Kingdom, October 2024

5.2/10

My stay at Hotel Chandler was quite enjoyable, thanks to its excellent location near the Empire State Building and great dining options nearby. The staff was incredibly attentive and helped with everything, making my experience seamless. The room was comfortable with quality linens, but I found the breakfast options a bit underwhelming for the price. Overall, it served as a good base for my explorations in New York City.

Rooms

7.0

I booked a superior room and found it comfortable, with a nice bathroom featuring Aveda products. The bed and linens were clean and cozy, but the room was somewhat small and dark, which might not suit everyone.

Service

9.0

The staff was fantastic, always friendly and efficient, helping with my luggage and any questions I had about the city. They truly made my stay more pleasant.

Location

9.0

The location was perfect, just a short walk from major attractions and transportation, making it easy to get around the city. I loved being close to both restaurants and the subway.

Dining

6.0

I wasn't too impressed with the breakfast options for the price, but the complimentary coffee in the lobby was a nice touch. There are also plenty of great food options nearby.

Facilities

7.0

The hotel had nice amenities, including a small gym and a sauna, but I didn't get a chance to use them much during my stay.